Returns & Exchange Policy
Please make sure that you understand our product return policy and that you meet all the below given criteria.
You can return unused items by post within 7 working days of receipt of your goods.
The first step is to contact My Gift Souq team by going to “Contact us” page. Then, provide us with the following information:
Write Refund or Exchange as the subject (in the Contact Page form).
Provide valid reason for the refund or exchange.
- Provide photographs of the product clearly showing the problem with the item, if possible.
- Details of the requested replacement item – the item number, name and colour (For exchange).
- Your shipping address, full name and phone number.
- Only items that have been purchased directly from My Gift Souq will be accepted for a return or exchange.
- Free Delivery on purchase over 2 or More products.
Please ensure that the item you are returning is repackaged with all the elements.